Inbound Sales Executive/Manager

Key Responsibilities

• Identifying, qualifying, and securing business opportunities; coordinating business generation activities; developing customized sales strategies.
• Maintain knowledge of all services offerings of the company.
• Manage high volume of phone calls and provide response to all maintaining high quality of services and performance standards.
• Facilitate sales of all services according to company and client requirements.
• Coordinate with clients and avoid any discontinuation from his or her end.
• Administer all clients complaints and ensure timely resolution within required guidelines.
• Perform troubleshoot on all client service issues and schedule all field service calls as required.
• Manage and process and correspondence with clients.
• Schedule all client appointments according to procedures and documents all customer transactions and prepare required paperwork.
• Prepare all new contracts and handle all incoming calls for the same.
• Analyze all client requirements and assist to prepare all service contracts and facilitate sales for the same.
• Supervise all online chat sales calls for clients.
• Proven sales skills as an ability to upsell and cross-sell.
• Collaborate with appropriate team members to determine necessary strategic sales approaches.

Qualification / Requirement

• Qualification: Any Degree
• Proven experience as a Business Development Executive or relevant role in the IT Industry.
• Should possess excellent verbal and written English communication skills.
• Passionate about sales, strong analytical, networking and management skills.
• Good negotiation, convincing and client servicing skills.
• Self-motivated with a results-driven approach